I've been thinking a lot about Customer Service lately. My company had myself and others in my department read Delivering Happiness by Tony Hsieh and now the Thank You Economy by Gary Vaynerchuck. Tony=Humble & Gary=Conceited. However, I have enjoyed both good books and both make good points, but I digress. However, I got thinking tonight that Star Wars really taught me all the lessons I need to know about Customer Service and I could have saved a lot of time had I realized this sooner. Instead of reading those books, I can just apply and teach my agents the following concepts. It's a long list, but it's shorter than the books. I've added my comments in parentheses.
- Try not. Do or do not, there is no try.
- Anger, fear, and aggression lead to the dark side
- You must follow your own path, no one can choose it for you
- Keep your promises, even if they take you far, far away
- Pass on what you have learned
- Wars (arguments) do not make one great
- Faith in your friends is not a weakness
- In your pursuit of peace and justice (and good customer service), remember, the Force will be with you…always
- Mind what you have learned, save you it can
- Don’t give into your anger
- Don’t make old people angry, they might just electrocute you
- You will find many of the truths we cling to depend greatly on our own point of view.
- Just when you think there is no more hope, alas, there is one more.
- Fear leads to anger. Anger leads to hate. Hate leads to suffering. (embrace the unknown and enjoy your job)
- If all else fails, angle the deflector shields (sounded like good advice)
- Control, control, you must learn
- Let go of your conscious self and act on instinct
- Don’t give into anger
- Don’t always look to the horizon. Keep your mind on where you are and what you are doing.
- Stay on target.
- Your insight serves you well
- Remember, your strength flows from the Force
- You must do what you feel is right
- Patience…you must have patience.
- Let go of your feelings
- Only Sith deal in absolutes
- The force will be with you, always
- Your ability to speak does not make you intelligent
- Mesa call Jar Jar Binks. Mesa your humble servant
- The biggest problem in the universe is no one helps each other. (change it, Anakin did)
